Bienvenue à Italy Travelo (“Italy Travelo,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
By accessing or using ItalyTravelo.com, you agree to the practices described in this Privacy Policy.
1. Who We Are
Italy Travelo is an events and travel services platform that helps travelers discover events and festivals across Italy while providing personalized travel assistance, including event tickets, accommodation, transportation, travel planning, and concierge services.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone or WhatsApp number
- Country of residence
- Billing information
- Travel preferences
- Event preferences
- Accommodation requirements
Booking Information
- Event details
- Travel dates
- Passenger information
- Hotel preferences
- Transportation requests
- Special requirements
Technical Information
- Adresse IP
- Type de navigateur
- Informations sur l'appareil
- Operating system
- Pages visitées
- Time spent on our website
- Referral source
- Cookies and analytics data
3. How We Use Your Information
We use your information to:
- Respond to inquiries
- Provide travel planning services
- Assist with event tickets
- Arrange accommodation
- Coordinate transportation
- Process payments
- Send booking confirmations
- Provide customer support
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
4. Cookies
Italy Travelo uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyser le trafic sur le site web
- Measure website performance
- Deliver a better browsing experience
You can disable cookies through your browser settings at any time.
5. Sharing Your Information
We only share information when necessary to provide our services.
This may include:
- Hotels
- Event organizers
- Ticket providers
- Transportation companies
- Payment processors
- Technology partners
- Government authorities when legally required
We do not sell your personal information to third parties.
6. Payment Information
Payments are processed securely through trusted third-party payment providers.
Italy Travelo does not store your complete credit or debit card information on its servers.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Data loss
- Alteration
- Misuse
- Disclosure
While we take reasonable precautions, no online system can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Fulfill legal obligations
- Resolve disputes
- Maintain business records
When no longer required, information is securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Withdraw consent
- Request a copy of your data
- Lodge a complaint with the appropriate authority
10. Third-Party Services
Our website may contain links to third-party websites or services, including:
- Hotels
- Event organizers
- Ticket providers
- Payment gateways
- Transportation providers
We are not responsible for the privacy practices of third-party websites.
11. Children’s Privacy
Italy Travelo does not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian consent.
12. International Data Transfers
Your information may be processed or stored in countries outside your country of residence when necessary to provide our services.
Where applicable, we take appropriate safeguards to protect your personal information during international transfers.
13. Marketing Communications
If you subscribe to our newsletter or agree to receive updates, we may send you:
- Event announcements
- Festival news
- Travel updates
- Promotional offers
- Company news
You can unsubscribe at any time using the link included in our emails.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements.
The updated version will always be published on this page with the revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Italy Travelo
Courriel : support@italytravelo.com
Site web: https://italytravelo.com